Standard Dispatch Schedule

All orders placed before 3:00 PM on a weekday are typically dispatched the same day.

  • You will receive a confirmation email when your order is placed and another when it has been dispatched.

  • You can track the status of your order at any time by logging into your customer account.

Festive Period Dispatch Schedule

Please note that during the main Christmas period (specifically December 24th through January 2nd), dispatch times may be slightly extended. Please allow at least 2 working days for dispatch during this time.

UK Mainland Delivery Options

Service Delivery Time Price (Orders under £50) Price (Orders over £50)
Standard Delivery 2-4 days £3.99 FREE
Next Day Delivery 1 day £6.99 £6.99

Next Day Delivery Notes:

  • Orders must be placed before 3:00 PM for next-day service.

  • Excludes weekends, offshore locations, remote postcodes, and Highlands (see exceptions below).

Offshore, Remote Postcodes & Highlands Exceptions

Locations Ineligible for Free Delivery or Next Day Delivery

The following postcodes do not qualify for Free Delivery (on orders over £50) or Next Day Delivery. Shipping will be via a Two Day Tracked service.

  • Postcodes: IV, GY, HS, IM, JE, KA (select), KW, PA (select), PH (select), ZE.

Order Weight Shipping Cost
0-2 kg £4.99
2.1 kg + £8.99

Locations Eligible for Free Delivery but Ineligible for Next Day Delivery

These postcodes qualify for Free Delivery on orders over £50 but do not qualify for Next Day Delivery. Shipping will be via a Two Day Tracked service.

  • Postcodes: PO (select), TR (select).

Order Weight Shipping Cost
0-2 kg £4.99
2 kg + £8.99

International Deliveries

European Union (EU) Deliveries

Service Temporarily Suspended

International Deliveries (Outside of the EU)

Delivery costs are calculated based on the total weight of your order.

  • Orders under 2 kg: Sent via a fixed-rate international service.

  • Orders over 2 kg: Sent via an international courier service.

  • Delivery Time: Can vary from 4 days to 3 weeks, depending on the destination.

  • Weight Limit: We are unable to dispatch orders over 30 kg to these destinations.

  • Tracking: International orders are tracked where possible, and the tracking number will be emailed to you.

Destination Shipping Cost
United States £29.99 (Fixed Rate)

Important Customs Note: We are not responsible for any customs costs, import duties, taxes, or delays your order may incur upon arrival in the destination country.

If you have any questions regarding delivery not covered here, please contact us.

Our 30-Day Money-Back Guarantee

We are happy to offer a 30-Day Money Back Guarantee on all purchases. You may return items within 30 days of the original shipping date indicated on your receipt. After 30 days, we assume your order is satisfactory, and returns will not be accepted.

  • Condition for Return: Items must be returned in clean, sellable condition with all original tags and packaging intact, subject to our discretion.

  • Processing Your Return: Please complete the returns information form on the back of your order invoice and include it inside your return parcel. Returns received without this form may result in a delayed or incomplete refund.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us first at +44 01427 610682 or E-mail help@wrenbury.co.uk or via our Contact Page. We often require an image of the damage, which may save you the inconvenience and cost of having to send the product back.

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